Hello there - so relieved to find this forum. I am a freelance designer and stay at home mom, currently pregnant with #2. Yesterday I received this letter, the screenshot they are showing is my site's old design and the page is for an old client mock-up from early 2009 that never went live. Of course I simply removed the page and all associated files, it was just an oversite that it was still there after 3 years. The image in question is one from a free background images site and I can find the image repeatedly still from these sources. I just don't understand how a company can get away with this type of letter with no warning. I was reading about the letter program and the idea of just not having to deal with them sounds nice - but what has the end outcome been for most? I read though everything for hours last night and cannot decide which direction to go.