well, we did a lot of research on the net, and the majority of people/articles about GettyImages are talking about a "legal scam" so they advise to write a letter that say something like this: "I assure you that if the alleged copyright infringement did take place, that it was entirely innocent and unwilling. As a good-faith gesture, and until this matter is definitively resolved, I have removed The Image entirely from website"; We also found this, pertaining to the amount of $ they demanded: "Please show in an itemized and auditable manner, how the amount requested for the image in question was calculated. To put it differently, please show that you are asking for a reasonable compensation for the specific image, within the time frame that this image have been used, and are not asking for exorbitant, unreasonable amounts of money under the circumstances."
We are just considering other options..
Change "As a good-faith gesture, and until this matter is definitively resolved, I have removed The Image entirely from website"" to " As a good-faith gesture, I have modified the website to ensure The Image does not display and verified that no copies of the image are hosted on servers under my control."
This language leaves open the possibility that the image was
never hosted on your website and that it only displayed. This is important because hotlinking has been deemed "not copying" under at least 2 district courts. (One dealt with images-- that's Amazon v. Perfect 10. The other dealt with.. something else. I need to look that up. These cases did not get to the US Supreme court because the loser did not appeal/)
BTW: Make you you know whether the images was hosted on your server. If it was never hosted on your server, then even if Getty sues, they cannot win. If it was hosted, don't volunteer that information. Let them do the work to discover that. (If they've modified the procedures Picscout uses, they will know. But you don't need to volunteer that.)
With respect to your "until this is resolved", I would write: "I consider this matter resolved."
They won't consider it resolved and will likely send you a response. But you can still express your opinion.
If you wish after telling them you consider it resolved you could add something like:
"If you do not consider this resolved, please provide me all the following information which I require to negotiate a resolution that satisfies both parties:
The US copyright office registration number for this image.
The license agreement between the copyright owner and getty images.
The history of licensing fees paid by customers who used this image.
If the images contains a person, request a form indicating their is a model release.
"
Getty will refuse to give these things and say that they would supply them during discovery. But "discovery" goes both ways. If they sue you, you would have a period during which you can request this from them and they are required to give it to you. Likewise, they can ask things of you and you would need to give it to them. But saying material will only be provided during discovery goes both ways: you don't have to tell them stuff if they don't tell you stuff.
Lucia