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Messages - UKHelper

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Also is it reasonable to suggest that if a letter does not come addressed to an individual or is not sent registered then it is safe to ignore/bin it?

Nope; first-class post is quite a valid method of communication, and it's even deemed appropriate for the service of letters pertaining to court proceedings - just see https://www.justice.gov.uk/courts/procedure-rules/civil/rules/part06 for clarification.

Thank you very much for this, how can they prove they sent it though?

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Also is it reasonable to suggest that if a letter does not come addressed to an individual or is not sent registered then it is safe to ignore/bin it?

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I would not fret, if it were i me, i would reply to them, that you purchased the images in good faith, and that you have proof. ( don't supply this to them) The onus is on them to prove their case..you purchased it in good faith , have the zip file, which you can present if they choose to file suit. I would also tell them that that you will be invoicing them for any further time you have to invest in this issue....

Thanks Robert, I this is inline with what I'm thinking of doing. Whats different about my case is that the company sent the demand letter to my customer who advertises on my website. So accusing him of copyright infringement but I own the website and he never instructed me to create the website. Should I get him to send a letter back saying he's not liable and to chase me about the infringement. They are not aware of me at this point and not aware of my customer, only the company name he's been trading under, that's the name that was addressed in the letter.

Should I specific how much I would be invoicing them for?

Thank you Robert really appreciate your help!

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There's a lot of good information in this forum.  Read as much as you can.  Don't let the trolls pressure you.

Why do you only have two days to respond?  Because they say so?

If you purchased a license, do you have proof?

There are lots of ways to handle this.  Get educated to make your best solution.  I know it is difficult because of the stress.  Breathe.  Read. Breathe. Absorb.  Make a decision on how you want to handle it when you are ready.

It was 2 weeks they gave me, took me time to find this forum. Really glad to be here. 

The proof I have is the online marketplace sent me via email a zip file of what the seller included when I purchased royalty free images from him. He himself is no longer active so I cant ask specifically where he got them but he has over 3,000 positive reviews.

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I recieved a letter requesting >£900 for an image used on my website,

The letter used Getty for the evaluation and to come up with the figure. I bought the image as a royalty free image on an online market place over 5 years ago. They claim that they have the copyrights to the image and I don't have a license. Also claim that I've profited from the use of the image.

I am going to send them a return letter asking for them to prove they have the copyright. The photo is not in the intellectual copyright database, Is there any legal laws or terminology that I can use to warn them off. As you can imagine this is very stressful for me, I have 2 days to reply I'm glad I found this forum just in time. They have sent the letter to over 20 businesses, as I was able to find other people using it via google image search. I called them up and they have spoken directly to the "legal team" who also told them the name of the company they represent.

The letter was signed by "legal team" but they claim to be a trading style of a real limited company. Thank you for everyone's help, :-)

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