Question about client follow up

[happypappy]

Hello,

I recently signed up and paid for a Getty Letter response from Oscar.

I have sent two emails since my "draft" letter was sent to me, requesting a little more information for post letter inquiries from clients and have yet to receive a reply.

The letter was for a client who received the Getty demand. The client wants to know how I have resolved the matter and would like some sort of documentation showing the claim has been "transferred" to my name.

As we all know, Getty Images does not transfer claims. But, my client does not want to hear: "It has been taken care of by my attorney and you won't hear from Getty anymore."

How do I communicate properly with my client to ensure them (with proof) that the matter is taken care of? Is there any sort of documentation I can send them to ease their minds and add to their records?

Please advise. Thank you for your time.

[Robert Krausankas (BuddhaPi)]

If Oscar drafted and sent the letter, you'll still be "in it" for 3 years..the only way to "settle" the matter is to pay getty.. Oscar letter program is designed to stop getty from harassing you or your client for the next three years, thus sending anything to him directly..in this game "no news is good news".. I generally feel it's better to let the client hire Oscar and then credit the client back or pick up the cost if need be..this takes the middle man out of the equation..for 195.00 you're not going to get weekly progress reports or anything of that nature, you get a letter drafted and sent to getty and maybe a second response if one is needed ( generally not needed).

[happypappy]

Thank you for the reply.

I understand the process, but what I need to know is what is the best way to explain the matter to client. How do you address this tactically?

[Robert Krausankas (BuddhaPi)]

Simply explain that no news is good news, the attorney is on top of it and if there is anything to report, you'll let them know in a timely manner..Re-assure them that with over 800 letters sent, none have resulted in a lawsuit of any kind.

[Lettered]

If I were your client, an indemnity contract signed by you would make me feel better.  I'd get an attorneys take on that first, though.  Not sure what else you could do for them at this point.

Simply explain that no news is good news, the attorney is on top of it and if there is anything to report, you'll let them know in a timely manner..Re-assure them that with over 800 letters sent, none have resulted in a lawsuit of any kind.