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Getty Images Letter Forum / Re: Question about client follow up

« on: May 10, 2013, 03:14:46 PM »

Thank you for the reply.

I understand the process, but what I need to know is what is the best way to explain the matter to client. How do you address this tactically?

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Getty Images Letter Forum / Question about client follow up

« on: May 10, 2013, 10:59:48 AM »

Hello,

I recently signed up and paid for a Getty Letter response from Oscar.

I have sent two emails since my "draft" letter was sent to me, requesting a little more information for post letter inquiries from clients and have yet to receive a reply.

The letter was for a client who received the Getty demand. The client wants to know how I have resolved the matter and would like some sort of documentation showing the claim has been "transferred" to my name.

As we all know, Getty Images does not transfer claims. But, my client does not want to hear: "It has been taken care of by my attorney and you won't hear from Getty anymore."

How do I communicate properly with my client to ensure them (with proof) that the matter is taken care of? Is there any sort of documentation I can send them to ease their minds and add to their records?

Please advise. Thank you for your time.