Good question.
Keep in mind that anyone can make a complaint against anyone for any reason. However, I don't believe in making frivolous complaints or making complaints that don't hold water.
I think it is quite legitimate to complain about someone that comes after you for money but don't explain how they arrived at those numbers. That is something Oscar and I have loudly complained about and fought against since the very beginning.
The true reason is that regardless of Getty's public statements and position, is that they are serving as their own judge and jury. The actual "executioner" part is dependent on how the letter recipient responds. Further, they don't look to recover what they "lost". They for far and away beyond that by using a "multiplier" system to serve as punitive measure and a business revenue generation system. Their extortion system is not simply loss recovery, it is a profit center all to itself.
I do collections but NEVER is it a profit center because you never come out ahead with the time, money, and aggravation lost. We always lose something even if we get lucky in a "complete" collection effort. I can get back court costs, lawyer costs (if any), a little bit of interest, plus my actual debt amount but most of us in business cannot mark up the actual debt.
In a similar fashion, Getty never goes by actual "market value" since most image values have nearly hit bottom. They now use a jacked up value that is artificially inflated by their tinkering of their website. The image I allegedly infringed upon was priced at $49 four years ago by Getty Images themselves, today that same image has been jacked up to $500-$600 range for a minimal, low-resolution, limited-time, web-based use. "Coincidentally" that was the "final" settlement offer made to me which I promptly declined.
Even judges have difficulty with ruling with "arbitrary" numbers even if there is legitimate infringement. Judges want to tie monetary awards to some degree of reality and justification, not a random number that makes no sense.
In my view, if I had to do it all over again, there would be no question I would have a filed a complaint listing the issues I brought up to AG. Their ongoing refusal to provide information but they happily stick their hands out to receive money. Remember, AG complaints are public record whether the AG chooses to agree with its merits. Anyone who wants to download a list of complaints on Getty Images will see the written complaint on file.
The AG works on technicalities. Any member of the general public or press reading those complaints would know better and not bound by legal technicalities in their judgment or reading. They would be educated in the extortion business that Getty Images and CEO Jonathan Klein endorses.
Bottom line, given my list of complaints against them, it is absolutely appropriate to file a complaint with the AG if someone is inclined to. Ultimately, it is up to you to decide if you have been "wronged enough". Let us know what you decide.
Question for the group.
Since I have asked GI to provide proof they have the rights to the image (signed contracts), how they came up with the amount they are asking for, past sales history etc. They refused and basically told me go to their website and view the image there and that is all the proof I need. I have sent a letter now telling them we have nothing more to discuss until they can provide me the proof I have reasonably requested. When GI replies, as I'm sure they will, still demanding payment without providing proof, would it be appropriate at that point to file a complaint with the AG office for trying to extort money from me by claiming I owe money and refusing to provide proof requested?