Show Posts
1
Getty Images Letter Forum / Getty/picscout some update
« on: July 18, 2012, 05:23:12 PM »
Some update (maybe useful for other quebec people)
After searching our website, we realize that there is a file name : dev, that was used when the site was build and there it is (the image getty complain about), but this site was hidden. The purpose was to test it before it went live. When we decide to go live, we did not then use this image, instead, we bought all images from istockphoto and then put the site on air. Is it possible that picscout grab the image from the dev file ?? Should we erase this file (dev) ?
Well, as the action we will take, after taking to a lawyer in Montreal, Quebec. She advised to first write to NCS IP Solution, asking them firmly to stop writing or communicating with us. There is a law here in Quebec, saying that if you do not have your enterprise on quebec ground or a permit you are not allow to ask for any amount of money. This letter will also say that we will be in contact only with Getty images and if they do not respect that, it will be consider harassment.
Then to write to Getty Image, with a copy of letter address to NCS IP solution. As for the content, she advise to be polite and less is the better. I am writing this letter which basically give the chronological events, then says that we are very unhappy the way they treat the situation, that we provided the proof they ask for, that instead of replying to us, they send us NCS IP solution. I also write that I know now that Istockphoto pertain to getty and that we found this is a strange way to treat their customers, that we should not do any other business with them in the future. I also mention : why buy all images but one ? As a small enterprise, their accusations cost me time, money and stress. That with this letter, we consider the matter closed. Also, we value our reputation and if we should defend it, we will do so.
Any feed back, thanks,
After searching our website, we realize that there is a file name : dev, that was used when the site was build and there it is (the image getty complain about), but this site was hidden. The purpose was to test it before it went live. When we decide to go live, we did not then use this image, instead, we bought all images from istockphoto and then put the site on air. Is it possible that picscout grab the image from the dev file ?? Should we erase this file (dev) ?
Well, as the action we will take, after taking to a lawyer in Montreal, Quebec. She advised to first write to NCS IP Solution, asking them firmly to stop writing or communicating with us. There is a law here in Quebec, saying that if you do not have your enterprise on quebec ground or a permit you are not allow to ask for any amount of money. This letter will also say that we will be in contact only with Getty images and if they do not respect that, it will be consider harassment.
Then to write to Getty Image, with a copy of letter address to NCS IP solution. As for the content, she advise to be polite and less is the better. I am writing this letter which basically give the chronological events, then says that we are very unhappy the way they treat the situation, that we provided the proof they ask for, that instead of replying to us, they send us NCS IP solution. I also write that I know now that Istockphoto pertain to getty and that we found this is a strange way to treat their customers, that we should not do any other business with them in the future. I also mention : why buy all images but one ? As a small enterprise, their accusations cost me time, money and stress. That with this letter, we consider the matter closed. Also, we value our reputation and if we should defend it, we will do so.
Any feed back, thanks,
