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Getty Images Letter Forum / Re: Another Getty Letter Story
« on: August 10, 2014, 05:50:58 PM »
Thanks Matt. I think having another thread for this is a great idea! Just to expound a bit more the unlicensed images according to Parallels on site are problematic in two products Parallels Plesk Sitebuilder AND Parallels SiteStudio.
Also here is a thread discussing it a tad on Parallel's site http://forum.parallels.com/showthread.php?261320-Getty-Images-Copyright-Infringement-Notice-from-SiteBuilder-Image
One of the more problematic issues with this is that many people and companies purchased the templates from their website host and not Parallels directly. Some of those hosts or resellers may no longer be in business and/or as in the case here are claiming they never got any notices from Parallels to warn their customers or at all.
Parallel's position is that they will not assist anyone that did not purchase from them directly. An alleged manager at Parallels stated that sometimes the problem arose because Parallel discontinued certain templates and therefore stopped paying licensing fees and in other instances they aren't really sure why the unlicensed images exist. The manager said he is also 100% certain the image was originally in the template. (Not sure why he said that but there it is) They claim they alerted all their customers. Sure doesn't look that way. Even if they did this explanation is really not acceptable as many of those sites I am quite sure are the recipients of the Getty letter due to this and in the USA as you already know the end user is responsible under the law.
All we know is that Parallels admits the issue in black and white:
"Symptoms
You have a website and were told that one of the images on the website is unlicensed.
Cause
Websites created using Parallels SiteStudio or older versions of Parallels Plesk Sitebuiler (below 4.5) might contain unlicensed images that belong to Getty Images."
Note they can't even spell Builder correctly.
Since the heavily accented overseas support also said they don't keep copies of the templates or images - IF that is correct not sure how this can be resolved fairly if they also don't keep copies of the licenses for the pics. They weren't sure if they have copies or records of the licenses or not.
Also here is a thread discussing it a tad on Parallel's site http://forum.parallels.com/showthread.php?261320-Getty-Images-Copyright-Infringement-Notice-from-SiteBuilder-Image
One of the more problematic issues with this is that many people and companies purchased the templates from their website host and not Parallels directly. Some of those hosts or resellers may no longer be in business and/or as in the case here are claiming they never got any notices from Parallels to warn their customers or at all.
Parallel's position is that they will not assist anyone that did not purchase from them directly. An alleged manager at Parallels stated that sometimes the problem arose because Parallel discontinued certain templates and therefore stopped paying licensing fees and in other instances they aren't really sure why the unlicensed images exist. The manager said he is also 100% certain the image was originally in the template. (Not sure why he said that but there it is) They claim they alerted all their customers. Sure doesn't look that way. Even if they did this explanation is really not acceptable as many of those sites I am quite sure are the recipients of the Getty letter due to this and in the USA as you already know the end user is responsible under the law.
All we know is that Parallels admits the issue in black and white:
"Symptoms
You have a website and were told that one of the images on the website is unlicensed.
Cause
Websites created using Parallels SiteStudio or older versions of Parallels Plesk Sitebuiler (below 4.5) might contain unlicensed images that belong to Getty Images."
Note they can't even spell Builder correctly.
Since the heavily accented overseas support also said they don't keep copies of the templates or images - IF that is correct not sure how this can be resolved fairly if they also don't keep copies of the licenses for the pics. They weren't sure if they have copies or records of the licenses or not.