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Messages - Glen Carner

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16
There obviously was never any seeding which you are now aware of.  Quite the contrary.  Have you ever seen the client list on WebShots?  They represent some of the best and brightest in the photographic community and the largest agencies in the world.  Are you accusing them all of seeding?  Ridiculous.

If you start with the fact that the images were used in the same way most things are on the internet, what alternative does Mr. Tylor have?  Should Mr. Tylor abandon his collection and sales because of the unauthorized sharing?  Should businesses now have free reign to use his work for profit with no compensation for the artist because because they did not take the time to learn or care enough about what should and should not go on their websites?  None of these things are acceptable to myself or Mr. Tylor. 

I asked this before.  At what point does the infringing party have ANY responsibility in what they do with any images they find on the internet?  I don't simply use any image I find on the internet, I license it.  I dont pull images off of Google Images or a wallpaper site and use them on my business website, I pay for them.  Any business owner should know this and it is their responsibly to do so.  In another thread it was mentioned that the "trolls" started this.  No, we dont take action unless someone is profiting from our works.  We are responding to a situation that we did not create as best we can. 

Again these are not college students downloading music for personal use.  These are business professionals using our images for their profit and yes, I as well as Mr. Tylor feel strongly that the use should be compensated wither the business owner cared enough to ensure that they could use the image or not.

17
While we wont ever get to a point where our photographers are having their work used for profit and then the business is expected to only remove them, there is no reason not to try and modify the recovery process in a way that is more palatable for the end user (and a new attorney for that matter).  My comment towards Matt is in recognition of his frustration and suspicion.  I understand there is much anger towards to process (obviously) but as business owner its my responsibility to examine that regardless of what I think.  Where else to better get feedback then ELI.

Until copyright law changes, the agencies will continue to function as they do, recoveries using attorneys will continue, and ELI will be there to shame them in the process.  There is no reason not to continue examining the process and improving it in any way possible which is why our account staff was trained specifically on a "no legal language" approach when asking for the license fee only with no mention of copyright, penalties, or any legal position what so ever.  We will continue to do this and I again appreciate your positions and feedback. 

I know you see the agencies as greedy, archaic, abusers of the law and most agencies see businesses using our images as thieves, pirates, and whatever other name calling is common these days but I don't subscribe to either of these extreme positions.  What I believe in is solutions and finding the best way to do things with the parameters I am given.  The fact that both positions are so entrenched is unfortunate but hopefully improvements can be made.

18
Oscar and the rest of you took a considerable amount of time responding to that and I'm sure Matt feels that you would have been better off watching the grass grow but thank you.  There is already one change that we can make with HAN's attorneys based on your statements.

Some attorneys we work with have never have shown up on ELI and I think that has to do with many of the points mentioned.  Most were experienced and choose the cases they accepted carefully.  I want to go through this thread again when I have more time and will likely be steering anyone we work with in the future here.

The idea of using attorneys less is still my goal but I think we can (and will) play a more active role in what they send out on our behalf based on these points.  When HAN hires an attorney using current tracking systems, they are provided with a retail price based on the use and told to do the best they can.  We don't have access to what is a more appropriate letter and what is extreme under the law.  There seems to be very little standard in recovering revenue for photographers which one would think would have been standardized to some degree.

I look forward to learning and implementing more.

19
I just hope http://www.useplus.com isn't so cumbersome and complex that it is unable to gain traction outside industry professionals.  This page is absolutely daunting http://www.useplus.com/plusmediaselector/License/LicenseGenerator.aspx?AspxAutoDetectCookieSupport=1.  I hear and see a lot of new systems that come out of the industry like this and very few fit the realities of the way the world uses images particularly online.  Easy can trump free as Apple has shown us but most things the industry seems to come up are complex and based on old models.  This is one of the reasons unlicensed use is through the roof as was the problem pre-itunes.

What is PicScout's involvement?  I would guess it has something to do with their Image Exchange http://www.picscout.com/imageexchange/ product.

20
#1 - Have you ever seen an attorney letter that you felt was reasonable and appropriate?  Can you provide a copy and who was the attorney?

#2 - Are there any attorney letters that don't get posted on the ELI website because you "approved" of them?

#3 - Under what circumstances do you feel an attorney should be used to settle a copyright claim for a photograph?

#4 - Do you make any distinction between a person downloading a song for personal use or a business using an image to make profits?

#5 - Do you have any suggestions on how "for profit" use can be compensated after the image is already being used if you disapprove of the current law and method?

#6 - I have heard you mention $200 for innocent infringement claims as a settlement amount.  If a specific photographer agreed to only ask for this amount in the recovery, would you support that?

#7 - If you could change one small thing that about how agencies collect money retroactively for commercial use, what would it be?

#8 - Do you know of any agency, photographer, or author who is using a recovery method that you felt was acceptable and what was it?

My apologies if you had already posted some of this in the other threads.

21
BRAVO to Budd! We are totally sympatico on this one!

The only thing that I would add is something that Oscar wrote that is also very disturbing to me....

"With respect to HAN and CSI Glenn, as you likely know, I have been able to reach an amicable settlement several times with your respective lawyer(s) when a calm, rational, law-based discussion is had between us. For example, despite the sometimes rancorous flak that Peter Holt received on here a little while ago, recently he and I were able to quickly resolve a claim he was handling for HAN to everyone's mutual satisfaction. So it makes me a bit angry when I see that despite these positive interactions., HAN and CSI continue to pound people with the same exorbitant, threatening demands. You know what these images are worth and the various defenses to serious damages that can be raised yet you continue on the same path." 

This pretty much says it all IMHO. You have no intention of "changing" your operations.

Peeved, you had a good point on the other thread which I missed but hope to get soon.  Standards of practice for the C & D letters was actually a thread that I hope to build on here one day.  Its not enough to tell the attorneys, "Hey, I think your letter is this or that."  In all honesty, I don't think you guys dislike the attorneys, I think you dislike their letters which absolutely can be harsh.  I think we can shape the conversation for IP attorneys in general as what are best practices should be in dealing with these matters when sending a letter.  What should be contained and what shouldn't be.  What gets them posted on the ELI forums and what doesn't?  What does the bar say as being excessive or inappropriate?  It's easy to complain but you have the forum here to help shape that conversation.  Hopefully ELI has not spent so much time thinking about whats wrong with these actions that they cant come up with a list of what's right.  It would be great to point new attorneys to a constructive ELI thread or post and say, "this seems to be reasonable practice for a C & D letter regarding photographic infringement."  Where are Oscar's letters?  Can we see one?

22
Wow buddahapi, that was a carefully reasoned summery of the issues ELI has with the business practices used by HAN. Nice work.

I'd like to see Glen stick around. But in the face of the 100% accurate facts you have stacked up and hard questions you have asked, I will be surprised if he continues to post.

I'm here and don't be surprised if I stick around.  We have different opinions but I don't think any are invalid.  There is no "right" answer obviously.   Give me a moment.  I may post on other sections of the site as well.

Let me get to some of Buddha's points.  First off the "trolling" issue.  Whatever the mechanism that leads to the artist getting paid for the use of his work is a priority for us obviously.  Call it trolling, collections, whatever, this is the only method currently being used by the stock photo industry to collect money on images that are being used without license.  Have another suggestions?  I would like to hear them which is why I came to ELI in the first place.  The biggest assumption you make is that stock photo agencies are embarrassed of doing this.  That's simply not true.  I recognize that there needs to be some method of reimbursing the artist.  I'm not saying its perfect but you say nothing about the business owner who uses the image having any responsibility what so ever.  Its always on the content creator who is at fault here and that's simply not correct or fair.

Is it immoral to call up a business and say "hello, we see that you are using our image to sell your business services and we would like to work our a fee for past use?"  I think not.  If you have problems with the law, damages or otherwise, know that CSI is trying to use less of that language and more "person to person" communications that users on ELI seem to appreciate.

Regarding DMCA Takedowns.  We have sent out thousands for our artists.  CSI even developed a special script to run them in bulk.   

As for taking advantage of the system.  What system?  You mean the law that we follow in the recovery of money for our agency and artists.  You mean Federal Law?  That system?  Do you expect artists to abandon their collections because of the unauthorized distribution?  That's not realistic.

Regarding innocent infringement.  Where does the responsibility of the business owner to pay for the images he uses on his business website lie?  Do you feel there should be any responsibility at all?  It sounds like you feel that there should be none.  Is that true?

Here's something you may not know.  When a stock photo agency hires an attorney, it is under the attorneys guidance as to what goes into the letter.  Its not the stock photo agency that dictates that but the attorney.  We hire them under the assumption that they know the law best.  It seems that a big problem you have about using the law as its written is attorneys stating the damages and penalties as they are written.  Why is this the attorneys fault?  They look at the law and say this applies, this applies, and that applies.  The receiving party can refute that if they feel its unfair.  You are beating up the attorney for following the law as they feel it is best implemented.

We review pricing often.  What is the value of an image when its being used to sell a products and service worth hundreds of dollars online repeatedly or in the promotion of a business?  The only mechanism a website has to sell its products or services is its images and text.  Should another business make a profit off our photographers images with no compensation even though they used it in their promotion?  We are not talking about someone printing a picture out and hanging it on their wall for personal use or downloading a song.  There is a HUGE distinction to me between for profit use and personal use.  The stock photo industry has never pursued individuals that used our products unless they were being used for profit. 

I think the most affecting point is the "morality" issue for you and maybe others.  So what is the moral position?  You probably agree that the artist should be compensated but you don't like copyright law which is the only mechanism set up to make that happen.  What do you propose?  I am in a position to propose other solutions to artists which we are looking for.  Ill be in here often so we can get to that soon.

Thanks for your feedback and I do hear you.

Stinger and Peeved on the other thread had some great points too.  Let me do my best to jump around after this.

PS - BuddhaPi, did you actually download that Hawaii Pictures Screensaver and see whats on there? Here's a free copy http://ge.tt/5fsdTTI/v/0.   Who or what BrotherSoft is I have no idea.  Ill post about that issue on the related thread because that does need to be refuted.  I can't begin to explain the irony of you accusing VK Tylor or whoever of that because you will not meet a more aggressive protector of his copyrights who flys off the handle at the first sight of unauthorized distribution.

23
I am going to do a few each login.

#1 - Correct, I am the sole member of both companies.

#2 - Hawaiian Art Network llc sells and licenses fine art and stock photography for Hawaii based artists.  The company was founded for the purpose of supporting and representing local artists which we have done since 2004.  Copyright Services International llc performs copyright related services on behalf of photographers, authors, and agencies including copyright registrations, content tracking (we use both automated and human powered systems), data gathering, internal account collections, and DMCA Takedowns.

#3 - Hawaiian Art Network is just that, a network.  Our residential fine art sales are fullfilled by the artists themselves exept for commercial projects.  Each artist plays a roll in service towards the customer.  We also have a bookkeeper, a call / order center, and like you had mentioned previously are "virtual" in nature.  Copyright Services International has a dedicated registration specialist, account director, two researchers, and two tracking specialists.

#4 - There are many reasons to be on the ELI forums at this time:
  • First and formost, I want CSI to develop new solutions for collecting revenue retroactvily that dosent require copyright law.  Is the threat of copyright penalties and accusations of "stealing" the only way to deal with these matters?  I hope not.  The USCO is also trying to address this issue http://www.copyright.gov/docs/regstat032906.html.  I don't know of anyone in the stock photo industry including myself who entered into this business looking foward to the day when pursuing copyright infringements would become standard practice.  Its uncomfortable, inefficient, and contentious work.
  • The issues are not black and white and the majority of users on ELI speak with one voice.  Either that or those of us listening in have "one ear."
  • I hope to dispell the myths about my companies which have been created at ELI.
  • I can give accurate information and have no entrenched position on copyright law or the industry.
  • I know the answers to questions like "Why are the ceast and desist letter amounts this much?"  "Who dictates what's in those letters anyway?" "How can this be stealing?" and "I found this image on Google so it must be 'fair use' right?" I make no judgment on any of these things but will provide the facts as I understand them.

#5 - I dident know Getty was being more "cautious."  Are you sure this is the case?  I dont assume to know what Getty thinks but these decisions (like any case) are based on it being worthwhile to the company and the principals of the matter.  I dont know if HAN filing on cases "works" or what "works" means but we have every intention of following up with companies that are using our photographer's images for profit.  Each company was offered the opportunity to resolve the matter prior to any court filing.  What should our response be when we try and resolve a matter in a way which the law outlines and our effort gets ignored or thrown back at us?  At HAN, we take our attorney's advice which may mean filing a complaint.

#6 - Im not sure how ELI feels about willful infringement but the law as stated in Lowry’s Reports, Inc. v. Legg Mason Inc., et al., 271 F.Supp.2d 737 (D. Md., July 10, 2003):  “[W]illfulness” means that the infringer either had actual knowledge that it was infringing the owner's copyrights or acted in reckless disregard of those rights."  Readers should also know that under the law "willfulness" as a concept appears to lean more towards "you should have known better and ignorance is not bliss" then one might commonly assume as it pertains to copyright.

What you or I think is fair is not necessarily what the law states or how it operates.  Concepts like "deserve" and "I think" don't enter into it when dealing with IP attorneys because they operate in a totally different framework.  Take C & D letters for example and why they are written the way they are.  The attorneys are not manufacturing those points and amounts, they are following the template of the law.  This is why you see "new" lawyers indicating higher amounts and damages.  They are trained to do what the law stipulates and what is best for their client.  That appears to be to pull and fight as hard as they can, with the expectation that the other side will do the same, best we die bloody and battered in the middle of the courtroom where the truth be found along with the adulation our clients.  Really?  That's the only way human beings have come up with to deal with the unlicensed use of a stock photograph?  As long as the use of images without license is seen as a civil or criminal issue, it will be handled in a way that is consistent with the law.  Ironically, it's the more seasoned attorneys who drift away from the "letter" of the law.

Do I agree with the law?  There must be some responsibility on the part of a business who uses other peoples work especially when the use is for profit.  Where that line is drawn is a matter for the courts to determine (as long as the only solution remains a legal one).

#7 - Market value of our rights-managed images is provided by FotoQuote software (which nationally samples prices), the photographers themselves, and an evaluation of other agencies.

#8/9 - Unfortunately I cant comment on this.  Sorry.

#10 - See #4.  I was disheartened to see that CSI's attempts at trying internal collections that moved away from formal notices, legal citations, penalty fees, and attorney involvement with the potential of follow-up action were met with suspicion on ELI.  Our account director has been specifically trained to try and avoid words like "copyright" "infringer" "stealing" theft" or other accusatory language because it is so hostile and unproductive. Nothing would please me more then for CSI to be successful with our new approach at least at first contact.  ELI be proud, it was previous comments you made about acceptable practice that inspired this.

HAN like ELI is made up of people too.  As are the attorneys we hire, the people using the images, the photographers, etc.  Each of us is trying to do the best we can to feed our families and keep the world from falling apart around us.  We follow the law which in the case of copyright is very inflammatory.  So inflammatory that even companies that CSI contacts with an attempt at a business to business resolution  with zero penalties, no mention of attorneys, accusations of theft, and discounted license fees sometimes respond through law firms because they are so distressed when discussing copyright.  Both sides continue to do this and I don't see anyone saying "here is another way that is supported by both the industry and people using the images" to resolve this quickly, reasonably, and efficiently.  It may not even feel fair to both parties but for smaller claims especially, any alternative should be considered and tried.  That's why I am here.

See you around the forums.

24
I look foward to posting on these forums daily and addressing the concerns that have been brought up  on the appropriate thread.  The outcome may not be as glamorous or conspiratorial as expected but there is still plenty of anger and frustration to go around as a result of the current law and how it's utilized by stock photo agencies.  I don't have as much flexibility on the HAN issues but will do my best to contribute as a member of CSI.  Thanks guys and expect more tomorrow.

25
Matt is correct on all points.  Lynne has been instructed to be understanding, professional, and empathetic in her communications.  Her email clearly shows this and I am pleased you recognize that CSI is using a different approach to resolve the unlicensed use of the artist's images without any mention of penalties or copyright law that typically is included in an attorney's C & D letter.

I recognize that receiving a C & D letter from an attorney who spells out the penalties of copyright infringement can be shocking.  Unfortunately, no other method has shown to be effective in dealing with companies that are using a photographer's images for products and services without paying for it except for legal recourse. 

CSI is moving towards ELI's goal of reducing the shock and stress resulting from the recovery process on behalf of the photographers and agencies we serve.  This may be naive, but hopefully it's successful and amicable resolutions can be worked out without the distress that resulted in the creation of these forums in the first place.

I look forward to representing CSI on these forums.

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