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Getty Images Letter Forum / Re: Defense Letter Program
« on: May 27, 2015, 04:40:57 PM »
This is going to sound "mean" but it really isn't meant to be. It is simply pragmatism and limits to how much servicing we can provide on "informational request for service". Early on, he handled initial contacts himself. But it has been many years since he has done it that way simply because it is not practical.
He is not going to call you back over your current submission. The information we have provided online is where you sign up and the instructions are clearly provided. If there are any inadvertent service issues, you can email me and I can escalate the matter but only if you are a paid client. There are plenty of free posts and videos if you need to "check us out".
You can ask people's opinion here if you need more info. Honestly, time is a big issue and he isn't going to get on the phone to try to explain the Defense Letter Program. I openly tell people there are no callbacks on informational calls. Our reputation speaks for itself and we have an info page for that. If that is insufficient, we understand we cannot help everyone or make everyone happy.
Don't take this personally but I also don't return calls to anyone wanting "just a few minutes" to explain what we do. We did this early on and we got overwhelmed. It is unfortunate but we have to draw a line. The ELI Forums provide lots of great information. If you need information on personalized service, the best we can offer is what is provided here on the Forums, the videos, and the informational descriptions we provide.
It is not a full-time endeavor for Oscar, me, or anyone else on the Defense side and it is not a significant revenue-generator for either of us.
As I said, don't take it personally but you are not likely to get a callback nor would I even encourage Oscar to do so. He might call you back AFTER you become a client. This is not a full-service, concierge legal servicing. It is a bare-bone, systematic legal service. It is the cold-hard reality for the price being offered. The alternative is going to a full-fledged retainer/hourly billing system.
If you want to sign up for the Defense Letter Program, you need to follow the instructions provided on the link I posted. The prices are there. Non-Getty letters are generally $250.
http://www.extortionletterinfo.com/2012-update-expansion-of-attorney-oscar-michelens-defense-letter-program/
He is not going to call you back over your current submission. The information we have provided online is where you sign up and the instructions are clearly provided. If there are any inadvertent service issues, you can email me and I can escalate the matter but only if you are a paid client. There are plenty of free posts and videos if you need to "check us out".
You can ask people's opinion here if you need more info. Honestly, time is a big issue and he isn't going to get on the phone to try to explain the Defense Letter Program. I openly tell people there are no callbacks on informational calls. Our reputation speaks for itself and we have an info page for that. If that is insufficient, we understand we cannot help everyone or make everyone happy.
Don't take this personally but I also don't return calls to anyone wanting "just a few minutes" to explain what we do. We did this early on and we got overwhelmed. It is unfortunate but we have to draw a line. The ELI Forums provide lots of great information. If you need information on personalized service, the best we can offer is what is provided here on the Forums, the videos, and the informational descriptions we provide.
It is not a full-time endeavor for Oscar, me, or anyone else on the Defense side and it is not a significant revenue-generator for either of us.
As I said, don't take it personally but you are not likely to get a callback nor would I even encourage Oscar to do so. He might call you back AFTER you become a client. This is not a full-service, concierge legal servicing. It is a bare-bone, systematic legal service. It is the cold-hard reality for the price being offered. The alternative is going to a full-fledged retainer/hourly billing system.
If you want to sign up for the Defense Letter Program, you need to follow the instructions provided on the link I posted. The prices are there. Non-Getty letters are generally $250.
http://www.extortionletterinfo.com/2012-update-expansion-of-attorney-oscar-michelens-defense-letter-program/